Terms and conditions

Credit card payments in favor of Gem Trips are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as GEM TRIPS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

For 100% refund on land services, please cancel 24 hours before the service.
For 100% refund on hotel services, please cancel 15 days before the service.
For 100% refund on bus tickets, please cancel 15 days before the service.
For 100% refund on flight tickets, please cancel 30 days before the service.